Pay: $40000 - $51600 a year
Location: Remote
Category: Sales
Training Provided: 2 Weeks Paid Training Provided
HELPLINE AGENT - REMOTE
Our World at Hiringfirms
Thank you for considering this opportunity through HiringFirms (www.hiringfirms.com).
HiringFirms improves people’s lives by providing jobs and bridging the gaps between an employer (our clients)and potential candidates. We are the perfect recruitment solution.
HiringFirms is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.
About our client
Our client needs staffs to work remotely in the United States. Our client is an insurace firm. The Helpline Team Leader (Peer) will provide insurance plans information, guidance, debriefing and consultation to our Helpline Telephone Counsellors and Peer Support workers to provide high quality care to all our callers
Core Responsibilities
- Providing leadership and support to a small team of staff delivering quality services to callers to our clients Nationwide
- General practice reflection, risk escalation and supportive decision making, support to deliver against daily call targets, and quality improvement
- Overseeing day to day operations, rostering, payroll approvals for your team
- Contribute through collaboration and co-design to quality improvement projects across the organisation
- Commit to currency in practice through regular participation in professional development opportunities such as training, supervision/line management support, group reflective practice, meetings, and practice discussions
- Actively support and uphold our clients purpose, values, mission, strategic vision
What We Value/Qualifications
- Be available to work from 30 – 65 hours per week
- Willing to undergo background check and verification through our online system
- Evidence of the right to work in the United States
- Must be available for rostered shifts including being rostered for on call support to staff as required between 9am-8pm Monday to Friday EST
- Preferred availability – Wednesday and Thursday evenings and Saturdays
- At least High School Degree
- Adequate space for Home Office Setup, which will be provided by our client (Employer)
Working Environment:
This is a full-time remote position hence;
- Working Materials will be provided
- You should be able to provide Home Office set up space
- Quiet place to work
- Ability to hard-wire into high-speed internet connection
- Flexibility to work evenings and weekends as needed
Expected Pay and Hours
Pay: $40,000 – $51,600 a year
Hours: Monday – Friday
What We Offer/Benefits
- Benefits
- Pulled from the full job description
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. HiringFirms is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.